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	<title>Comments on: Social media, complexity science and an age-old information challenge for aid agencies</title>
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	<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/</link>
	<description>Exploring complexity &#38; evolutionary sciences in foreign aid</description>
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		<title>By: What brain scientists can tell us about learning in aid agencies &#171; Aid on the Edge of Chaos</title>
		<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/#comment-546</link>
		<dc:creator><![CDATA[What brain scientists can tell us about learning in aid agencies &#171; Aid on the Edge of Chaos]]></dc:creator>
		<pubDate>Fri, 13 Aug 2010 13:44:04 +0000</pubDate>
		<guid isPermaLink="false">http://aidontheedge.info/?p=449#comment-546</guid>
		<description><![CDATA[[...] This is not to say that all top-down approaches are bad, or that all emergent processes are good. Instead, a better balance between the two is the key. In Bill Easterley lingo, we need to be both Planners and Searchers, at the relevant time, as circumstances and context demand. (Some of these issues were explored in a previous post on social media, aid agencies and complexity.) [...]]]></description>
		<content:encoded><![CDATA[<p>[...] This is not to say that all top-down approaches are bad, or that all emergent processes are good. Instead, a better balance between the two is the key. In Bill Easterley lingo, we need to be both Planners and Searchers, at the relevant time, as circumstances and context demand. (Some of these issues were explored in a previous post on social media, aid agencies and complexity.) [...]</p>
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		<title>By: &#8220;There is no such thing as a natural disaster&#8221;: crises, complexity and the role of theory &#171; Aid on the Edge of Chaos</title>
		<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/#comment-175</link>
		<dc:creator><![CDATA[&#8220;There is no such thing as a natural disaster&#8221;: crises, complexity and the role of theory &#171; Aid on the Edge of Chaos]]></dc:creator>
		<pubDate>Wed, 03 Feb 2010 09:27:43 +0000</pubDate>
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		<description><![CDATA[[...] by social and human capital and information infrastructure. (This chimes with the best-case use of social technologies by aid agencies, discussed here a couple of weeks back.) As Comfort puts it:   &#8230;when the complexity of [...]]]></description>
		<content:encoded><![CDATA[<p>[...] by social and human capital and information infrastructure. (This chimes with the best-case use of social technologies by aid agencies, discussed here a couple of weeks back.) As Comfort puts it:   &#8230;when the complexity of [...]</p>
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		<title>By: Ken Gillgren</title>
		<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/#comment-142</link>
		<dc:creator><![CDATA[Ken Gillgren]]></dc:creator>
		<pubDate>Mon, 11 Jan 2010 03:49:12 +0000</pubDate>
		<guid isPermaLink="false">http://aidontheedge.info/?p=449#comment-142</guid>
		<description><![CDATA[I completely and thoroughly agree with the overall direction of this post. The broader challenge lies in the evolution of the entire aid ecology, including, alas, funding sources and foundations, particularly those that have adopted corporate models for planning and monitoring outcomes to assess performance to maintain funding and receive future support.
Not saying this isn&#039;t happening or can&#039;t be done--I just suspect that there will be significant lags.]]></description>
		<content:encoded><![CDATA[<p>I completely and thoroughly agree with the overall direction of this post. The broader challenge lies in the evolution of the entire aid ecology, including, alas, funding sources and foundations, particularly those that have adopted corporate models for planning and monitoring outcomes to assess performance to maintain funding and receive future support.<br />
Not saying this isn&#8217;t happening or can&#8217;t be done&#8211;I just suspect that there will be significant lags.</p>
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		<title>By: New year blog, or, why I never tire of this social media stuff &#171; Julia&#39;s Blog</title>
		<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/#comment-140</link>
		<dc:creator><![CDATA[New year blog, or, why I never tire of this social media stuff &#171; Julia&#39;s Blog]]></dc:creator>
		<pubDate>Sun, 10 Jan 2010 13:13:35 +0000</pubDate>
		<guid isPermaLink="false">http://aidontheedge.info/?p=449#comment-140</guid>
		<description><![CDATA[[...] Social media, complexity science, and an age old information challenge for aid agencies [...]]]></description>
		<content:encoded><![CDATA[<p>[...] Social media, complexity science, and an age old information challenge for aid agencies [...]</p>
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		<title>By: Carl</title>
		<link>http://aidontheedge.info/2010/01/07/social-media-complexity-science-and-an-age-old-information-challenge-for-aid-agencies/#comment-138</link>
		<dc:creator><![CDATA[Carl]]></dc:creator>
		<pubDate>Fri, 08 Jan 2010 12:30:14 +0000</pubDate>
		<guid isPermaLink="false">http://aidontheedge.info/?p=449#comment-138</guid>
		<description><![CDATA[At the level of the organisation I think you are right to support Diane Coyle&#039;s analysis that complex and emergent social knowledge use and construction is at variance with the structures of bilateral aid administration.  Headquarters knowledge, communication and ICT policies more often than not do sustain normative biases towards delineating and valuing internal knowledge differently from that outside the organisation. So for example head quarters policies would not support the popular use of public social media tools (twitter, facebook, etc) by staff on the organisation&#039;s IT networks and instead have policies that restrict communication via social media to communications staff authorised to speak in the name of the organisation. Where the picture gets even more interesting (and I think more hopeful for change of the type you are suggesting) is when our analysis is reframed to look again at bilateral aid in terms of what aid workers actually do. This is because the international nature of aid inherently creates space between headquarters and country staff wherein non-formal practice often flourishes. So for example to get their jobs done well motivated bilateral aid staff frustrated by the high-bandwidth and low relevance of many IT solutions rolled out at the organisational level often improvise with a variety of public media. In particular local mobile phone networks, webmail and file sharing sites are often relied upon informally as the default way to get things done.  As local mobile internet improves the informal take up of mainstream web based social media by aid workers is likely to spread rapidly beyond the current pioneers.  What is striking about this informal use of social media is how it already bridges the theoretical organisational boundary between internal and external knowledge. The knowledge of &quot;aid recipients and local and national organisations&quot; is often already flowing inside the organisation, but mediated by aid workers who repackage and authorise it (which is problematic from a power perspective admittedly).

But how do these two realities of the aid organisation and the aid worker co-exist? As you&#039;ve said elsewhere Ben, organisation is a label for a powerful conversation between tightly social related individuals. As such the meta-narrative at headquarters is in a dynamic relationship between the plural narratives of aid workers at the country level. When aid administration fails, even on its own terms, it is perhaps because the conversation descends into a slanging match where no one is listening and parallel worlds of practice emerge that no longer connect. What is promising though, building upon Coyle and your analyses, is that &quot;the framework for the use of social media technologies&quot; doesn&#039;t have to come as an outright challenge to the traditions of aid administration. Rather we can see it as a move to recognise and empower the subaltern tradition of engaged aid workers, one that has always been much more open and participative than the meta-narratives of aidland would allow us to say. Aid work will still need to evolve, in particular the who and why of knowledge mediation between the local and the global will have to see a big power shift. The risk though is though that headquarters continue to see their role as managing social media.  What this blog and the wider field of complexity suggests to us is that an emergent system of social aid will not have levers and logics that can be grasped from afar.]]></description>
		<content:encoded><![CDATA[<p>At the level of the organisation I think you are right to support Diane Coyle&#8217;s analysis that complex and emergent social knowledge use and construction is at variance with the structures of bilateral aid administration.  Headquarters knowledge, communication and ICT policies more often than not do sustain normative biases towards delineating and valuing internal knowledge differently from that outside the organisation. So for example head quarters policies would not support the popular use of public social media tools (twitter, facebook, etc) by staff on the organisation&#8217;s IT networks and instead have policies that restrict communication via social media to communications staff authorised to speak in the name of the organisation. Where the picture gets even more interesting (and I think more hopeful for change of the type you are suggesting) is when our analysis is reframed to look again at bilateral aid in terms of what aid workers actually do. This is because the international nature of aid inherently creates space between headquarters and country staff wherein non-formal practice often flourishes. So for example to get their jobs done well motivated bilateral aid staff frustrated by the high-bandwidth and low relevance of many IT solutions rolled out at the organisational level often improvise with a variety of public media. In particular local mobile phone networks, webmail and file sharing sites are often relied upon informally as the default way to get things done.  As local mobile internet improves the informal take up of mainstream web based social media by aid workers is likely to spread rapidly beyond the current pioneers.  What is striking about this informal use of social media is how it already bridges the theoretical organisational boundary between internal and external knowledge. The knowledge of &#8220;aid recipients and local and national organisations&#8221; is often already flowing inside the organisation, but mediated by aid workers who repackage and authorise it (which is problematic from a power perspective admittedly).</p>
<p>But how do these two realities of the aid organisation and the aid worker co-exist? As you&#8217;ve said elsewhere Ben, organisation is a label for a powerful conversation between tightly social related individuals. As such the meta-narrative at headquarters is in a dynamic relationship between the plural narratives of aid workers at the country level. When aid administration fails, even on its own terms, it is perhaps because the conversation descends into a slanging match where no one is listening and parallel worlds of practice emerge that no longer connect. What is promising though, building upon Coyle and your analyses, is that &#8220;the framework for the use of social media technologies&#8221; doesn&#8217;t have to come as an outright challenge to the traditions of aid administration. Rather we can see it as a move to recognise and empower the subaltern tradition of engaged aid workers, one that has always been much more open and participative than the meta-narratives of aidland would allow us to say. Aid work will still need to evolve, in particular the who and why of knowledge mediation between the local and the global will have to see a big power shift. The risk though is though that headquarters continue to see their role as managing social media.  What this blog and the wider field of complexity suggests to us is that an emergent system of social aid will not have levers and logics that can be grasped from afar.</p>
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